A failed preview should not cost unlock credits.
Learn how Bulin 47 AI handles failed previews, disputed unlock credits and cash refund requests. See what order and job details to send when contacting support.
Automatic credit returns
A failed preview does not consume the 50 credits needed to unlock a clean MP4. If a credit deduction for a completed unlock is disputed, contact support with the job identifier so the ledger and result can be checked. Refresh My videos and your balance to see the latest state.
Credits are not a cash refund
Restoring a credit balance does not reverse a card payment. If you want to request a cash refund, contact support with the order details. Do not assume a failed job has refunded the purchase.
Payment refund requests
Email contact@bulin47aivideo.pro with the order identifier, purchase date, account email and reason for your request. We review issues such as duplicate charges, an unfulfilled purchase or a service failure. We may request additional information to locate the payment. Never send full card numbers, passwords or verification codes.
Successful outputs and expectations
A generated video may contain AI artifacts or differ from your expectations. Review your low-resolution preview before spending unlock credits. For a specific problem with a completed clean file, send the job identifier and describe what went wrong.
Processing and your rights
An approved cash refund is returned through the original payment process when supported. The time it takes to appear depends on the payment provider and your bank; we do not guarantee a fixed date. This policy does not limit any mandatory consumer rights that apply to your purchase.