Let's get your question to the right place.
Contact Bulin 47 AI for help with a generated video, account, payment or privacy request. Find what to include so we can investigate safely without card data.
Email support
Write to contact@bulin47aivideo.pro from the email associated with your account when possible. Tell us what you expected, what happened, and when it happened. We do not promise a fixed response time.
Video issues
Include the job identifier and a short description of the problem. A failed preview never consumes unlock credits. If a video is still processing, check My videos before submitting another request.
Payments
Include the order identifier, purchase date and account email. Do not include full card details. A returned unlock credit differs from a cash refund; payment refund requests are reviewed under our refund policy.
Privacy and content concerns
If you want to request access to or deletion of account data, or report an unauthorized use of your likeness, describe the request and include the relevant account or video reference. We may need to verify your identity before taking account actions.